Terms of Service
These Terms of Service (“Terms”) govern access to and use of CueSign, an electronic signature and document workflow service. By creating an account, clicking “I agree,” accessing the Service, or sending or signing documents through CueSign, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
These Terms are a product agreement for CueSign. They are not legal advice about your contracts, and Cue Labs is not your law firm. Have counsel review documents that matter to you.
1. Acceptance and eligibility
You must be able to form a binding contract. If you use CueSign on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity. You must provide accurate registration information and keep it updated.
2. The Service
CueSign lets users upload or generate documents, place signature and related fields, request signatures from others, complete signing workflows, and store related records and audit information. Features may include templates, packs, guest signing links, email notifications, and account billing.
We may modify, suspend, or discontinue features (including dogfood or beta hosts) with reasonable notice when practicable. Early-access and test environments may be reset; do not rely on them as your sole system of record for critical originals.
3. Accounts and operators
Each CueSign account is an operator of the documents and templates created under that account. You are responsible for:
- Safeguarding passwords and session access;
- All activity under your account;
- Ensuring invitees and signers are people you are authorized to contact;
- The content of documents you upload or send.
Guest signers may complete signing without creating a CueSign account. Their use of signing pages is still subject to these Terms and applicable signing disclosures presented in the workflow.
4. Electronic signatures and disclosures
CueSign provides tooling intended to help parties create electronic records and signatures in a manner consistent with frameworks such as the U.S. ESIGN Act and UETA, including capturing intent to sign, associating signatures with records, and retaining audit-oriented metadata where the product supports it.
You acknowledge and agree that:
- CueSign is a technology platform, not a party to your underlying agreement;
- Enforceability depends on your document, the parties, and applicable law;
- CueSign does not provide eIDAS qualified electronic signatures (QES), Adobe AATL “green check” certificates, or a guarantee that any court will accept a particular signature;
- You are responsible for presenting any legally required consumer or ESIGN consent disclosures to signers when your use case requires them;
- You should not use CueSign for documents or processes where wet-ink or a specific trust-service level is legally required unless you independently confirm fitness.
5. Your content and license
You retain ownership of documents and data you upload (“Customer Content”). You grant Cue Labs a limited license to host, process, transmit, display, and back up Customer Content solely to operate and improve the Service, deliver messages you initiate, and meet legal obligations.
You represent that you have all rights and consents needed to upload Customer Content and to invite others to view or sign it. Do not upload unlawful, infringing, or highly regulated data unless you have a lawful basis and the Service is appropriate for that data.
6. Free use, branding, and paid plans
CueSign may offer free, anonymous, or limited tiers that include CueSign branding on documents, emails, or signer experiences, and that impose usage caps (for example documents per day). Paid plans (such as Pro) may remove certain branding and raise or remove caps, as described at purchase time.
Fees, taxes, renewals, and cancellations for paid plans are handled through our payment processor (e.g. Stripe). Unless stated otherwise, subscriptions renew until canceled. Failure to pay may result in suspension or reversion to a free tier with applicable branding and limits.
7. Acceptable use
You will not:
- Use the Service for spam, phishing, fraud, or unlawful harassment;
- Attempt to bypass rate limits, gates, or security controls;
- Probe, scan, or attack the Service except via authorized security programs;
- Reverse engineer the Service except to the extent allowed by law or open-source licenses;
- Misrepresent your identity or affiliation when sending documents;
- Use CueSign to distribute malware or content that violates others’ rights.
We may investigate and suspend or terminate access for violations.
8. Open-source components (AGPL)
Substantial portions of CueSign’s signing engine are derived from OpenSign and are licensed under the GNU Affero General Public License v3.0 (AGPL-3.0). Nothing in these Terms limits your rights under AGPL for AGPL-covered code. Corresponding source for CueSign’s modifications to that engine is offered through the Cue Labs / CueInference public distribution practices described in our documentation. CueSign branding, trademarks, and non-AGPL materials are not licensed to you under AGPL.
9. Third-party services
The Service may rely on subprocessors such as cloud hosting, DNS/CDN, email delivery, object storage, and payment processors. Their use of data is described in our Privacy Policy. We are not responsible for third-party services you connect independently outside CueSign.
10. Confidentiality
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect that information and use it only to perform under these Terms, except for information that is public, independently developed, or required to be disclosed by law.
11. Disclaimers
EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DOCUMENTS OR SIGNATURES WILL MEET YOUR LEGAL REQUIREMENTS.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUE LABS AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO CUE LABS FOR CUESIGN IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU USE ONLY FREE TIERS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.
13. Indemnity
You will defend and indemnify Cue Labs against claims arising from your Customer Content, your documents and signing workflows, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our willful misconduct.
14. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access for breach, risk to the Service or others, non-payment, or legal requirements. Upon termination, your right to access the Service ends. Sections that by their nature should survive (including intellectual property, disclaimers, limitations, and indemnity) will survive.
15. Export and sanctions
You must not use the Service in violation of export control or sanctions laws, or allow access by prohibited parties.
16. Governing law
These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory local law provides otherwise for consumers. Courts in Delaware shall have exclusive jurisdiction, except that either party may seek injunctive relief in any jurisdiction for IP or misuse. If you are a consumer with non-waivable local rights, those rights still apply.
17. Changes
We may update these Terms by posting a revised version and updating the “Last updated” date. Material changes will be communicated by reasonable means (such as email or in-product notice) when practicable. Continued use after the effective date constitutes acceptance.
18. Contact
CueSign / Cue Labs
Legal: [email protected]
Privacy: [email protected]
Product: cuesign.ai
· App: app-test.cuesign.ai
Related: Privacy Policy. Template packs (including any YC SAFE materials) may have additional attribution and license terms presented in-product; those terms apply in addition to these Terms. Counsel should review before wide public launch or enterprise contracting.